WHY NOT — Shipping Policy

Last updated: 14.10.2026

1. Delivery Destinations

WHY NOT currently intends to offer delivery to eligible destinations within the European Union. Available countries and shipping methods are shown at checkout.

We reserve the right not to offer delivery to a destination that is not supported by our fulfilment arrangements. No order will be accepted for a destination that we do not serve.

2. Processing Times

Orders are processed within 14 business days, excluding public holidays, unless a different timeframe is stated at checkout.

Processing time is separate from transit time. During product launches, high-demand periods or other exceptional circumstances, processing may take longer. We will communicate material delays where reasonably practicable.

3. Shipping Costs and Delivery Estimates

Shipping prices and estimated delivery times are displayed before checkout is completed.

Any delivery estimate is an estimate unless a specific delivery date has been expressly agreed. Delivery will nevertheless take place within the period required by applicable law. If no other delivery period has been agreed, applicable EU consumer rules generally require delivery without undue delay and within 30 days.

4. Tracking and Delivery Problems

Where tracking is available, tracking details will be provided when available from the carrier.

If a parcel appears delayed, lost or damaged, please contact info@why-not.co and provide your order number and any relevant photographs or delivery information.

We will reasonably investigate the issue with the carrier. Customers should report visible damage as soon as reasonably practicable and retain relevant packaging where possible. A failure to report damage immediately does not remove statutory rights that cannot lawfully be waived.

5. Incorrect Delivery Details

Customers are responsible for entering accurate delivery details.

If an order has not yet shipped, contact us promptly to request a correction. We cannot guarantee that an address can be changed after dispatch.

Where an incorrect address supplied by the Customer causes a delivery problem, we will cooperate reasonably to investigate available options. Any additional charge or liability will apply only where lawful and appropriately disclosed.

6. Failed Delivery and Uncollected Parcels

If delivery fails because the Customer is unavailable, refuses delivery or does not collect a parcel, we will assess the circumstances and applicable carrier procedures.

Any reshipping cost, deduction or refund adjustment will be assessed individually and only to the extent permitted by law. We will not automatically retain the full order value merely because a parcel was returned to us.

If a parcel is returned to us, we will contact the Customer to agree on a lawful resolution, which may include redelivery or a refund where required.

7. Risk of Loss

For consumer purchases, the risk of loss or damage generally remains with us until the goods are physically received by the consumer or a third party designated by the consumer, other than the carrier, unless an applicable legal exception applies.

8. Contact

Shipping enquiries: info@why-not.co
Returns address: info@why-not.co