WHY NOT — Returns & Refunds Policy

Last updated: 14.10.2026

1. Statutory Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

For a purchase of goods, the withdrawal period generally expires 14 days after you, or a third party designated by you other than the carrier, takes physical possession of the goods.

To exercise this right, notify us clearly within the withdrawal period by emailing info@why-not.co or by using the withdrawal form below. You do not need to provide a reason.

2. Return Procedure

Please contact us at info@why-not.co and include:

• Your order number.

• The product you wish to return.

• A clear statement that you are exercising your right of withdrawal.

• Your preferred contact details.

We will provide or confirm the applicable return instructions and return address.

Please package the product securely and include any accessories supplied with it. Where reasonably possible, use protective packaging to prevent damage during transit.

Following notification of withdrawal, you must send the goods back within the period required by applicable law, generally within 14 days.

3. Return Shipping Costs

Unless we have agreed otherwise or the law requires otherwise, the Customer bears the direct cost of returning goods following a change of mind, provided this was disclosed before the purchase.

If the goods are faulty, damaged on arrival or not as described, statutory remedies apply and we will bear the costs that the law requires us to bear.

4. Product Inspection and Diminished Value

You may handle and inspect the product to the extent necessary to establish its nature, characteristics and functioning.

Where legally permitted, we may claim compensation for diminished value caused by handling beyond what is necessary for such inspection.

We will assess any reduction individually and proportionately, based on the actual circumstances and applicable law. We will not automatically impose a fixed restocking fee or refuse a lawful withdrawal solely because the packaging has been opened.

For hygiene or safety reasons, please return the goggles clean and securely packed. These requests do not create an additional legal exception to the right of withdrawal.

5. Refunds

If you validly withdraw from the purchase, we will refund payments in accordance with applicable law.

The refund will generally include the price paid and the cost of the least expensive standard delivery option we offered, where required by law. Additional delivery costs chosen by the Customer may be excluded where the law permits.

We may withhold the refund until we have received the goods back or the Customer has supplied evidence of having sent them back, whichever occurs first, as permitted by applicable law.

Refunds will generally be made using the original payment method unless another method is expressly agreed without additional cost to the Customer.

6. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or materially different from its description, contact info@why-not.co with your order number and a description of the problem.

Photographs or videos may help us assess the issue. We may ask reasonable questions or request evidence relevant to the claim, but this will not unlawfully delay or restrict your statutory rights.

Available remedies depend on applicable law and may include repair, replacement, a price reduction or a refund.

7. Non-Returnable Items

No product will be excluded from a statutory right of withdrawal unless a specific legal exception applies to that product and transaction.

Any voluntary exclusions or promotional return conditions will be stated clearly before purchase and will not reduce statutory consumer rights.

8. Exchanges

Exchanges are subject to product availability. If an exchange is not available, the Customer may use any statutory rights that apply or agree to another lawful solution.

9. Withdrawal Form

To: [LEGAL BUSINESS NAME], [BUSINESS ADDRESS], [RETURNS EMAIL]

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Product(s): [PRODUCT NAME]

• Order number: [ORDER NUMBER]

• Ordered on / received on: [DATE]

• Consumer name: [FULL NAME]

• Consumer address: [ADDRESS]

• Date: [DATE]

Please use this form only if you wish to withdraw from your purchase.

10. Contact

Returns and refunds: info@why-not.co
Returns address: info@why-not.co